Frequently Asked Questions About Home Care Services

Navigating the world of home care can often lead to numerous questions. Whether you’re considering services for yourself or a loved one, understanding what home care entails is crucial. Below, we’ve compiled a list of the most common inquiries regarding home care services, aiming to provide clarity and assist you in making informed decisions. From understanding the types of services offered to the intricacies of payment and scheduling, we’re here to shed light on all your concerns.

Explain Home Care VS Nursing Home Care
A no-brainer home care is less expensive, and you remain in control of your own Destiny. Nursing Homes are expensive. Nursing homes have a limited staff & the quality of care suffers.
Are nursing homes good for people?
In most situations, No. The elderly feel like they are being left out. Once important, they feel no value, often leading to depression. The shortage of providers makes it difficult to care for so many residents.
How do I find reliable help?
Don’t limit your search. Call several companies and/or providers. Then, try to narrow your list to your favorites. Call them back a second or even third time. Interview the company and provider, asking questions that require more than yes or no answers. Conduct a working interview, and don’t be afraid to let the provider or company know you want the person they would hire for their own parents.
How do I get my parents to agree to help?
Be nice but firm. Remind them that they can change providers and/or companies if they are unhappy. We can’t stay with or take care of you. But we can make sure you get the very best providers.
What qualities do I look for in a provider?
Providers who are ready, willing, and able. They are ready when they arrive prior to the start of care. They are willing when looking for jobs to help make your day brighter. They are able to do this when they possess strong communication skills, compassion, and book smart.
How do we care for our family when we live so far away?
Have the providers give daily reports via email, text, or phone calls. Set up a log book for providers to record daily updates. Make sure providers write in the log daily. Let the Company & or Providers know you want the provider you would use for your own Mom or Dad.
How can I afford to keep one-on-one care?
Negotiate, let the provider and the company know you are not an endless well. Pay a fair price, not an amount over and above what you can afford.
What do seniors need most?
Seniors need to feel important. They feel left out. Having other seniors around and as much family around them as possible will help. Leaving pictures will comfort you with regular phone calls. Be kind, compassionate, and patient.
How do you check providers?
Insist on a criminal background check with as many job references as possible. Make sure references are not related or are not friends of the provider.

How do I get started?

Complete our Registry Agreement to ensure you won’t hire our provider away from us.

Additional Tips for the Best In-Home Care

  • Make a consistent schedule that you feel best helps you & or your family member
  • A good schedule utilizes time wisely
  • Make sure your schedule fits your budget
  • Let your provider know what you want & what you expect
  • The more you ask for, the more you can hope to receive
  • Shoot for the stars
  • Let them know you care & you want the best

Business-Related Frequently Asked Questions

How long have you been in business?
Since September 1989
What areas do you serve?
Philadelphia, Montgomery, and Bucks counties, South Jersey
Where are you located?
Willow Grove, PA
Are you able to meet with us?
Yes, if you can work with our schedule.
What are Help U Care’s hours?
Office Hours: Monday – Friday, 9:00 am – 4:30 pm
Answering Service: 24 Hours, including weekends and holidays
Can I speak or interview the provider first?
Yes.
How do you screen providers?
Work and personal references and criminal background checks are approved.
Where do you get your providers from?
Hospitals, nursing homes, rehabs, and private referrals.
Is there a minimum number of hours required?
Our minimum hours are 4 hours a day and 3 days a week unless needed. Otherwise prices will be increased for anything under the limit.
How do I pay Help U Care?
By payment forms, check, credit or debit and ach.
Do you have CNAs?
Yes.
Will I have the same provider every day?
Yes.
Will you get a substitute if my provider cannot come in?
Yes.
Do your providers do housecleaning?
Caregivers do light house cleaning unless case is just for house cleaning services – rates are different for this service.
How much notice do you need to get me the help?
ASAP.
Do you have drivers available?
Yes.
Do you charge a higher fee for week-end help?
No.
Is there an additional charge for the second person?
It depends on what care they require.
Will you take care of my pet?
An aide will change the cat litter and let the dog out into the yard. Pet care has an add-on fee.
Will I be able to change providers?
Yes
What notice must I give to terminate care?
Termination care limit is 10 days written notice